Tapad Support Center


Tapad Support


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Resolve your problem by looking at 
previously wrote answers.

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We look for your feedback

Suggest improvements or ideas to 
make Tapad better.

Popular Issues


 - Sound not playing

Please update to version 2.0.1. We fixed that issue. 

 -  Please add custom sound feature

We are not currently working on that feature, but it will be updated. For now, we are focusing on the tutorial mode and more presets.

 - Tutorial mode crashes my phone

Tutorial mode was removed on the version 2.1, due to unstable performance. It will be added on the next update with stable version.

 - Preset is not working on my intel cpu phone

We actually don't know why our app is crashing on intel devices. Please submit a detailed information on that issue. We are on fix.

Message from developer


 - Feedback by email

We are currently making change for receiving the feedback. Sorry for delayed replying, we promise we will resond them all. It will be delayed a little bit.

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