Tapad Support Center
Tapad Support
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Popular Issues
- Sound not playing
Please update to version 2.0.1. We fixed that issue.
- Please add custom sound feature
We are not currently working on that feature, but it will be updated. For now, we are focusing on the tutorial mode and more presets.
- Tutorial mode crashes my phone
Tutorial mode was removed on the version 2.1, due to unstable performance. It will be added on the next update with stable version.
- Preset is not working on my intel cpu phone
We actually don't know why our app is crashing on intel devices. Please submit a detailed information on that issue. We are on fix.
Message from developer
- Feedback by email
We are currently making change for receiving the feedback. Sorry for delayed replying, we promise we will resond them all. It will be delayed a little bit.
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